About ItalianCandy.Shop
What is ItalianCandy.Shop?
ItalianCandy.Shop is an online store dedicated to selling iconic and artisanal Italian candies to discerning candy lovers. We are known for our high quality products, excellent customer support, and fast shipping.
Where are you based?
We are an e-commerce retailer based in Wyoming, in the United States of America. We are, and always have been been, a pure e-commerce company, and do not have a physical “brick-and-mortar” store.
Products
Where is your candy manufactured?
All of the candy in our thoughtfully curated selection is made in Italy.
Where can I find a candy’s allergen and other product information?
You can find all allergen information, ingredients, and nutrition facts on each candy box, as well as on each candy’s product page on our website.
What is the shelf life of your candy?
Most of our candies will stay fresh for several months to a few years from when you receive them. Check your candy’s packaging for its Best By Date prior to consuming. To maximize the shelf life, we recommend properly storing your candy in a cool, dry place around 65-70 ͦ F, away from direct heat or sunlight.
Orders
I received the wrong item or am missing an item from my order. What should I do?
We do our best to accurately fulfill all orders that we receive, but sometimes, despite our best efforts, mistakes do occur. Please contact Customer Support so we can work with you to promptly resolve the issue.
Can I change or cancel my order?
Once an order is fulfilled, we are unable to make any changes to it. If your order has not been fulfilled yet, please contact Customer Support immediately to change or cancel your order. Order changes and cancellations are not guaranteed, as we try to fulfill orders quickly so you can enjoy your candy!
Why has my order status not been updated?
Your order may be on hold due to an invalid shipping address, invalid contact information, or a payment processing delay. Please contact Customer Support so we can work with you to promptly resolve the issue.
Payments
Why was my payment rejected?
There are several possible reasons for your payment being rejected. One likely cause is that the information you have provided is inaccurate. Please ensure that all of your payment information, including your billing address, is exactly as it appears on your bank or card statement. If the problem persists, please contact Customer Support.
Are payments secure?
Yes. We take reasonable care to ensure the security of your information. All transactions are protected by industry-standard encryption technology and we never store your financial information in our systems, even if you are a registered user.
Shipping and Delivery
Do you ship internationally?
Unfortunately, we do not offer shipping to international addresses at this time.
Do you offer free shipping?
Yes! Standard Shipping is FREE for orders of at least $100.00 that are shipping within the continental USA.
During the summer, how can I keep candy from melting during shipping?
During warmer weather, we recommend upgrading your shipping method at checkout to shorten transit time and reduce exposure to heat. We also recommend bringing your package inside as soon as possible, once it has been delivered.
We may delay shipping your order if we believe it to be necessary based on the weather, e.g. during a heat wave. Of course, if we must delay your order, we will inform you right away when the order is put on hold and as soon as it is released.
Please note that while we take reasonable precautions to prevent damage from occurring during transit, ItalianCandy.Shop is not responsible for any damage, including melting, that occurs once your order has shipped.
When will my order ship?
Orders are usually processed and shipped within 2 business days. We are not responsible for any delays in order processing if your information is flagged and needs manual verification. We reserve the right to delay shipment if we have reason to believe warm weather may lead to spoilage.
You will receive an email confirmation once your order has shipped. For more information, and to see our estimated delivery times, see our Shipping Policy.
How can I track my order?
Once your order has shipped, you will receive an email confirmation with a tracking number and a link specific to the order. The link will direct you to the carrier's website to track your package.
Returns and Exchanges
Can I make an exchange?
We do not offer product exchanges. If you received an incorrect item, please contact Customer Support.
Can I return candy that I ordered?
In compliance with Food & Drug Administration (FDA) policies, and because candy is a perishable item, we are not able to accept any returns. If there is an issue with your order, please contact Customer Support.
Customer Account
How do I reset my password?
You can reset your password on the Account page. In the Login form, click Password Help, and enter the email address associated with your account to receive instructions on resetting your password.
How do I see my past orders?
If you are logged into your ItalianCandy.Shop account, you can see your order history on the Account page.
U.S. Service Personnel Discount
How do I receive the 10% service personnel discount?
To qualify for the 10% discount, please create an account on ItalianCandy.Shop, if you do not already have one, and then contact Customer Support to request the discount. We will ask for proof of your status (e.g. a copy of your valid miliary ID, a photo of your police badge, etc.). Once approved, you can use the discount code USA10 during checkout to receive 10% off the price of the products in your cart. This code can be used unlimited times, but is linked only to your account.