At ItalianCandy.Shop, we want you to be fully satisfied with your purchase. However, due to the perishable nature of our products, our candy is not eligible for returns.
Replacements and Refunds
In the event of an issue directly attributable to an error by our staff, we will offer you a replacement or refund. Eligible issues include missing items from your order, or receiving items that are wrong, damaged, opened, or past their Best By Date. If you experience one of these issues, please contact our Customer Support team within seven (7) days of delivery of your order with a description of the issue and, if possible, photo evidence. We reserve the right to request additional evidence of our mistake prior to the issuance of any replacement or refund. If you are not sure if your issue falls into one of these categories, contact our Customer Support team.
In the event that you are due a refund, the refund will typically be issued within five (5) business days. Depending on your financial institution, refunds typically post within another one to five (1-5) business days from the date your refund was processed, to your original form of payment (e.g. the same credit/debit card used during checkout). Shipping charges may not be refunded.
Exchanges
Due to the nature of our logistics setup and the perishability of our products, ItalianCandy.Shop does not offer product exchanges.