ItalianCandy.Shop accepts orders from most customers in the United States. We are not able to accept orders from international customers at this time.
Ordering Process
Orders can be placed online, or by contacting Customer Support. Online ordering is preferred, and all promotions, including but not limited to discounts, promo codes, coupon codes, bundles, volume discounts, etc. are only available for orders placed online on ItalianCandy.Shop.
ItalianCandy.Shop reserves the right to suspend and verify, or to cancel and refund, any order which we may deem, in our sole and absolute discretion, to be suspicious of being fraudulent or in violation of our store's Policies. If needed, our Customer Care team may contact you directly to verify certain details before your order is confirmed.
Payment Options
ItalianCandy.Shop accepts payments with most major credit and debit cards. Payments are authorized when your order is placed, and captured only when the order is processed and ready to ship.
Order Processing
Orders are usually processed and shipped within 1-2 business days. Business days are Monday through Friday, not including federal holidays. You will receive a notification via email when your order is shipped.
Delivery Method
Free Standard Shipping is currently available for all orders placed for delivery to the lower 48 and to APO/FPO addresses. For orders shipping to Hawaii or Alaska, Standard Shipping costs $50.
Estimated transit times start from the date the order is shipped, not from the date the order is placed. Furthermore, estimated transit times are based on the information we receive from carriers and on our experience. Actual delivery times may vary significantly. ItalianCandy.Shop is not responsible for any delivery delay after orders have been shipped.
Undeliverable, Lost, or Stolen Packages
In the event that an order is undeliverable due to an error in the information provided by the customer (e.g. incorrect or incomplete address, etc.), due to the delivery being refused, or due to any other reason not directly attributable to an error by our staff, the order will be treated as abandoned and will not be subject to a refund.
ItalianSmokes.com is not responsible for any lost or stolen packages. In the event a package is lost or stolen, the customer must contact the carrier directly to open an investigation. Such investigations are normally resolved within 10 (ten) business days. Please note that carriers may require a police report of the incident in order to open an investigation.
Incomplete or Incorrect Fulfillment
If you received an incomplete delivery, or your delivery included an incorrect item or an additional item you did not order, please contact Customer Support at your earliest convenience. Despite our best efforts, we are only human, and mistakes do occasionally occur. Our Customer Support team will work with you to promptly resolve the issue.
Force Majeure
ItalianCandy.Shop is not responsible for service delays resulting from events beyond our control, including but not limited to: acts of war, acts of terrorism, government orders or acts, insurrections, riots, sabotage, natural disasters, labor disputes, fires, explosions, infrastructure failures, disruptions in air and/or ground transportation networks, or any similar events.